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Things worth writing to us about

A number that looks wrong. Genuinely — if the calculator gives you a figure that doesn’t match what your lender told you, we’d like to know. Tell us what you entered and what you expected. That’s the most useful email we can get.

Something that doesn’t work for you, on your device, or with a screen reader. Our accessibility statement is honest about known gaps, and reports move things up the list.

Your data. To see what we hold, correct it, or have it deleted, just ask. No form to fill in.

Arranging a broker conversation — see talk to a broker.

Things we genuinely can’t help with

We can’t tell you your actual break penalty. Only your lender can, and they’ll give you a payout statement if you ask. Every figure here is an estimate, and for fixed mortgages it can differ from theirs by a lot.

We can’t advise you on whether to break your mortgage. We’re not a brokerage, a lender, or a financial advisor, and answering that would make us one.

We can’t look up your mortgage. We have no relationship with your lender and no access to your account.